I ordered a plain jane pool liner form Pooldeals.com on 05/03 (plenty of time to have the pool up and running for Memorial Day) and my credit card was charged on 05/07. The liner was supposed to ship within 1-3 days. As of the 11th there was no change in shipping status so I tried contacting the company through the check your status/contact us link. The site says that they will respond within 24 hours.
After doing this every day for another 25 I still have not received a response. On the 16th I contacted the BBB and they immediately received a response from Charlie Goss, technical support, stating that "We will have our supplier cancel this way overdue order & credit within 72 hours if the order remains unshipped."
I still had not received my liner or a refund by the middle of last week so I contacted the BBB again. They stated that I should give him until the end of the week. As of this past Friday I had still not heard anything so I contacted the BBB again and they were going to contact Charlie Goss again. Prior to making this order I checked the web and fouind no complaints about DPD pools or pooldeals.com. Since then there have been at least 12 pop up. During this time I have been calling the number that Charlie Goss gave the BBB, 1-800-768-1049 ext 104, and have left several messages with no response. I have figured out that this is a one man operation and that ext 104 is the ONLY extension and Charlie Goss' title is "all of the above."
I have no problem with Charlie Goss running his business as a sole proprietor and sole employee, I am one myself, but this is rediculous. He has our money and is not fullfilling his obligation to us as the consumer. I WILL be contacting the NY AG and Consumer Affairs. I hope you file your taxes properly Charlie! You have received a lot of publicity over the past few weeks and from what I have read on here and other sites, I would expect to hear froma news crew soon too. If you would just do the right thing and address teh problem it would get better, burying your head in the sand isn't going to solve it.
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