My company paid Kevin Goude of budget heating and air of Conway SC to add freon gas to an HVAC system. The technician "Chris Owens" called me after the unauthorized fixing two small leaks in the copper line going to the unit. He explained that my bill would now be over $400.00 for his 2 hrs of work if he gased up the system.
I called his office and spoke to the owner, Kevin Goude. Kevin assured me that even though the bill was high, the work came with a two yr. Warranty. Reluctantly, I paid him via check by phone a whopping $438.00.
My tenant let me know that it worked for 2 days! Either they missed a leak or their technician's solder job sprang a leak. Either way, all the gas that I purchased had left the system in 2 days time!
I contacted Kevin Goude and asked him to go back out to the site and fix the HVAC for the second time. He assured me that he could fix the problem for another $438.00. Upon asking him about my 2 yr. Warranty, Kevin said that he believed a different system valve "one located right next to the one they had replaced" had leaked and that it wouldn't be covered by my warranty.
After telling Kevin the job should have been done right the First time, he hung up on me!
I payed that company $85.00 just to show up, $160.00 for the gas that leaked out 2 days later, and $193.05 for two hrs. Of work!
The least I expected was for them to stand behind their work!
If I had them mail me a bill instead of paying them by phone, then they may of done the right thing... But that shouldn't have mattered!!!
Carelessly releasing that much gas into the atmosphere shoud be an E.P.A. Fine in itself!!
0 comments