On June 30, I signed a contract with AAA Expert Heating & Air Conditioning located at 2474 Wisconsin Avenue, Downer Grove, Illinois 60515 to install a new heating & air conditioning system.
The duly signed contact on June 30 clearly stated that 10 years warranty on all parts and labor as well as three years free maintenance agreement.
About one month after the system was installed; the air conditioning started making intermittent loud zapping noise. The intermittent zapping noise was loud enough to wake me up at the middle of the night. After numerous complaints, on May 17, a technician of AAA Expert named Mike came to check on the air conditioning system. Mike verified the loud zapping noise was came from the air conditioning unit but unable to pinpoint the exact part or cause of the problem. Even the original signed contract clearly stated that all parts and labor are warranty for ten years; I still was charged $125.00 for the service visit. On that same day, I spoke with Joe Kasallis, a co-owner of the AAA Expert Heating & Air Conditioning. Joe said that only if I can identify any defected part of the air conditioning system then he would replace it under the warranty agreement.
On June 27, another technician of the AAA Expert Heating Company named Kevin G. Come out to service the air conditioning system again as part of the free maintenance agreement as stated on the original contract. Kevin, the technician, identified the loud noise causes by the contactor-low stage of the air conditioning unit and recommend in writing on the service ticket that the part needed to be ordered and replaced in order to fix the loud zapping noise.
On July 9 (fourteen days after the recommendation of the AAA Experts technician), I called to follow up. And again, I get the same frustrating response from Larry Kasallis, another co-owner of the AAA Expert Heating & Air Conditioning Company. Larrys first said that the part is not under warranty anymore since I have not had regular annual maintenance service. However, once I mentioned that I have records of the annual maintenance service for the last three years from his own company, then Larry said the part still not under warranty since the manufactory only warrantee the parts producing cool air of the system and nothing else.
To sum it up: After the first service visit, the warranty agreement is not valid because the defected part could not be identified. Then, after the defected part was identified by the companys licensed technician the part is still not under warranty because there is no prove of regular annual maintenance service. And then, after the records proved the regular annual maintenance, the part is not specifically warrantee by the manufactory.
On July 10 I hired an independent third party licensed technician to look into the problem. To my surprise, the technician pointed out to me that the model unit identification of the air conditioning installed is not the same model unit showed on the originally contract agreement as signed. Also, not only the wrong model unit was installed, the model unit installed was actually manufactured in 2006 and was not in 2009 as the company co-owner, Joe Kasallis, originally represented.
In light of the above facts and evidences, I believe that the AAA Heating & Air Conditioning willfully and knowingly committed to consumer fraud, deception and unfair business practice as well as breached of contract.
0 comments