First of all I would like to state that I have no grievance with American Signiture. As a consumer I find that thier products are of a fine quality and at a affordable price. After 20 plus years of marrage and raising two daughters my wife and I started to redecorate our home. Our first perogative was to purchase furniture that was not second hand and furniture that we liked for the look not price. American Signiture allowed us to do just that. We had looked at furniture at our local A.S.F. Store and had found a dropleaf dining room table and sideboard that we both loved which is a miracle since our taste are quite the opposite. They had sold thier floor model of the table but had located one for us in University park. We paid for the table to hold it for us and made arangements to pickup.
My wife and I were so happy about the furniture we went to pick it up instead of having it delivered. When we arrived we purchased the sideboard from them because again we were very happy and grateful that they held the table for us{12/30-06}. We were told that we could not have the floor model because it was part of the set and would look bad with a blank spot there. The table we had purchased also was a floor model but they allowed us to take that. We were told that it sometimes takes 4-6 weeks for furniture to be delivered so we waited patiently for our sideboard. On 2-3-07 we still had not heard anything so I called up the store and was told that they had sold the floor model at a discount and was not able to order another one because it was discontinued.
I was shocked because I had already paid for the sideboard and did not want my money back because it is part of a set. She had asked me who had sold it to us and I told her Rod {2-3-07 @ 3:30 pm}. The next day we had heard nothing back from Rod so my wife called {2-4-06 @ 12:30 pm}Rod had known nothing about it so my wife had to explain the whole story over again. She was told that they would try to locate a sideboard for us in Florida but could not look outside of the state we would have to do that. Once again we were told "we would be happy to refund your money" however my wife and I are not happy at all. Once again we are left with a dining room full of mismatched furniture and have not received a call back after 1 week. Please help broken hearted in FLA.
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