We ordered this product to repair a leak in the floor of our shower, but we didn't want a cheap motel look, so we ordered the tile look at an additional charge of $399. The saleswoman agreed, "Oh no, you don't want that!" She wrote up a paper that itemized our charges, and we signed off on the financing on a separate sheet of paper. Delivery and installation would be in 6 weeks. Two days later they confirmed an installation date of 8 weeks away.
Today the guy shows up and starts gluing the walls on and it is the plain cheap motel sheets of plastic! My husband told the installer to stop so he called his boss, who then told us we signed off on the plain wall look! They claim the second piece of paper, which I thought was a finance agreement, was in fact a Work Order from which the materials were ordered and the wrong type of wall was circled on the form. We should not have to be responsible for the salesperson's mistake! We called the company and told them we would settle for the plain walls if they gave us a $200 credit since we do not think it is structurally sound to pile another layer of plastic on the walls. We figured we cannot afford to take another day to have workmen in our house, smell it up again with the awful smelling glue, and risk some other problem with the job, so $200 is probably even a low estimate of how much resale value will be lost by the cheap look the plastic gives. However, we thought it was Bathfitters best interest to not have to pay for another installer to come out and install another layer of material, so taking the $399. Off with $200. Compensatory damages was not a bad deal. They won't budge. We have an itemized expense sheet on their letterhead that gives the price and the work, but they say that sheet of paper does not count. They are doing us a favor by installing the tile look, since the order was not written up correctly by their saleswoman.
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