Spectrum Renovations led me to believe that their bid included all the work discussed, but after they started work, the bid suddenly didn't include everything. This is a deceptive business practice.
Jimmy from Spectrum Renovations took measurements for tile installation. As requested, he measured the walls surrounding the bathtub. The estimate was then processed through Lowe's. When the workmen arrived on Saturday, 11/26, one of them said that the tub walls weren't included. I can't speak Spanish and his English was poor, so he told
me to wait for the boss while work proceeded on the floors.
When the owner, Avi Elfersy, arrived, he said that he would straighten out the problem on Monday with Lowe's. Since then I have spoken with Shaun, the installation manager at Lowe's, and Ben, the general manager. They have told me that Avi should have told me the walls were not part of the Lowe's installation, as Lowe's does not cover this service and it must be a "side job." Lowe's has agreed to give me the materials to finish the tub walls, as they realize their bid was vague enough to be misleading. The bid gives a price for thinset installation of "kitchen and two baths" but does not specify that this is flooring only, and did not include the walls, even though I discussed the walls with the Lowe's salesman and Spectrum's employee, Jimmy, measured the walls. However, Avi, the owner of Spectrum, has refused to make any concessions, saying that as a consumer, I should have known that the tile ordered was not enough (I am using the same tile for walls and floor, so that was not a tip off). I had another bid that I would have accepted if I had
known that the bid from Lowe's/Spectrum did not include the shower walls.
In my opinion, Avi of Spectrum Renovations uses misleading business practices.
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