When we first recieved a bid from this company, the price for refinishing our bathtub and walls was around $4500, to which we promptly said, no, the price was way to high. Later that week, the company called back and said they would come to our house and give us a new bid. A nice salesman came to our house and showed us a demo model (small scale), of a bathtub and their tub refit kit that fits inside the bathtub.
The model of their refit was thick, acrylic resin type, very hard, and durable looking. It had a nice, quality appearance. The salesman then gave us a new bid of around $2100, and made us believe we were getting a really great deal, because they wanted to drum up some new buisines in the area. We agreed, and gave the salesman a $600 down payment to order the "custom" fitted tub that he said were made to order.
The service tech missed the appointment to come to our house and take measurements and didn't call us. After calling them, we got another day for the tech to come out and measure. After the tech took the measurements, he said he would place the order, and told us what day our tub would come in. A week after the tub was supposed to be in, I called them again to ask about the status of our tub.
They told us that they had the tub, and we scheduled an istallation date. When the tech arrived to do the installation, he had the wrong color, which made me wonder if these kits are "custom". Most shocking of all was the tub and enclosure material.
The wrong color tub and enclosure in the tech's truck was made of some type of thin, flexible, plastic looking material. It looked nothing like the thick, hard, unflexible material that the salesman showed us. To me this seems like fraud. We will have a few days to think about what we are going to do since the company will have to come out again with a tub in the color that we ordered.
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