I bought a home warranty with them in June.in November my furnace failed; they never even got a service person to call me; after 5 days I got permission to get an estimate from my own repair person; after finding a faulted circuit board and providing a written $471 estimate, fully 13 days after my problem was reported they determined that I could not proceed with the repair. They claimed it was because I couldn't provide "written maintenance records" for the furnace.
The contract states no such requirement; 'maintenance' for a modern furnance is some simple cleaning and replacement of an air filter, very easy to do-at-home things (and unrelated to a PCB failure anyway)
The person on the phone (it seemed to be the same person 90% of the time) took it almost jokingly when I complained, as if it was an every day occurrence for them to refuse to honor their contracts
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