Had to have our 8-year old (Kenmore) furnace inspected while we were on vacation (12/21/05). The company technician said our heat exchanger was cracked and, the entire furnance needed to be replaced.
We authorized the new furnance with the stipulation the old furnance be kept for our inspection (& warranty claim with Sears). Despite our telling three (3) employees to keep the old furnace, they say they disposed of the old furnance. Now, no way to tell if we actually needed a new furance.
SEEMS VERY SUSPICIOUS THEY WOULDN'T KEEP THE OLD FURNACE, an honest company would have left the furnace for our inspection. Very...'shady' salesman (Justin), we think he had a scam going with the furnace technicians to give them a kick-back from his commission for every new furnace he sold.
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