My husband and I purchased 3 single hung windows from this company in August for our kitchen. We paid $411.00 as a down-payment until the windows were installed, then the remainder would be due on completion. We decided to postpone installation due to our family dog contracting cancer and undergoing chemotherapy. We called pitcher perfect to cancel, however, they said they would postpone installation to make it easier on us financially at the time.
We received a phone call at the beginning of October saying we needed to set up a date to put the windows in. We explained our situation once again and reported we had already made arrangements to postpone installation due to our dog's situation. My husband received yet ANOTHER phone call today, October 31, from Mr. Scott Pitcher himself stating that he had tried contacting us "on several occasions" and that we "refused to return his calls" then he had "no other option than to contact his business attorney"!!! Pitcher perfect contacted us 1 time and I have our phone records to prove it.
I immediately looked on the usacomplaints.com website and found this company listed 3 times in 3 different cities. I phoned Mr. Scott Pitcher to notify him that I was cancelling my order completely due to the poor business reports I found, the lies in regards to the "unanswered phone messages", and his highly unethical business practices. I also notified him that I would be spending the $822.00 remainder for MY attorney. PLEASE PLEASE PLEASE go elsewhere for any window or siding work. These people are not worthy of your business!
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