I ordered shelve for my nursery and during checkout I was given four options to shipping methods (1. Federal express overnight service 2. Federal express ground service 3. Federal express two way service -at $0 cost - 4. Motor freight delivery -at cost-) and I picked option 1 for overnight because it stated at zero cost.
Item was shipped on 8/21 and today is 8/24 I called in and the rep. Was absolutely rude and saying is my fault and there is nothing she can do and told me to read in "red print" that should be stated as Free Ground shipping.
I took a look at it after the conversation and I called back and complaint to the Manager (Jerry Brown) he wasn't helpful either. I have been shopping online for many times and never experience with this difficulty shipping issue. I told him it would be easier if they can be more specific with their shipping policies and not to make it too complicated. He replied said he never experiences customer like me that have this issue. I said I guess I shouldn't come back to make anymore purchase then he agreed. I would not recommend this company to anyone because they have very rude and horrible service.
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