This company does not care about their customers. They have horrible customer service. They try to make their printing cost appear low, then jack-up the freight cost.
We are a graphic design firm that utilizes commercial printers. Recently we ordered 1,000 business cards, 2 different names for a total of 2,000 cards. The cost to print the business cards was $19.50 per name. Sounds good doesn't it? The freight charge for ground freight was $9.56 per box.
I called customer service, as I believed this had to be a mistake. The boxes only weighed 4-lbs. Each and traveled 10 miles. After explaining the situation to a customer service agent, who assured me that the amount charged for freight was correct, I asked to talk to a supervisor. The supervisor told me that we were correctly charged.
We ship Federal Express Ground shipments all the time, so I created a shipment with the weight and box dimensions on line and the freight charges came in at $5.82 per box. I told the supervisor at 4over this information. He told me there was nothing he could do and that they charged the correct freight.
Being charged double the published freight rate is insulting, but what is even more insulting is that this company would not admit any wrong doing in their freight practices.
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