This company claims "free shipping" on its website, and still charges shipping. Item purchased is not correct (3 x 8 foot printed banner) and instead of correcting the issue by fixing the banner and refunding the shipping cost they called me a liar and have given me nothing but a runaround in resolving this issue.
They have finally offered a refund in full if the item purchased is recieved WITHIN 2 DAYS. I would then need to pay overnight shipping from CA to TX and spend more than half of what I paid to this company for the item including the shipping costs I was already charged, just to get it there for a "refund".
TAKE A LOOK at thier "policies" listed on the web: Returns - BannerSignsExpress will accept the return of merchandise that is damaged or shipped incorrectly
(merchandise that is damaged in shipping must be claimed through the carrier company)
In order for merchandise to be returned you must obtain an RMA number from BannerSignsExpress To return click here, 15 days from the date you received your shipment. 15% restocking fee may apply to stock items..
The 15 day return is different than the 2 days I am "allotted".
All I have wanted was my shipping cost refunded ($15.98) (I have photos of the "free shipping offer" listed on thier web site) and the banner corrected. This company is completely un-professional, un-reliable and only out to rip people off with cheap service and shoddy business practices.
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