I placed a web order with armynavydeals.com on Tuesday, the 16th of December, at 1 P.M. Est. I ordered two identical items, both listed as "In Stock".
When I was completing the order, I found a few different UPS shipping options. One UPS ground option was free, but there was italicized, red text informing the consumer that express shipping was required to get the package by December 24th. "Express" was the third option being above "Standard", which was a typically reasonable shipping charge. Express shipping was priced at $16, and my order included all of two sweaters. Being a Christmas gift - and I was doing my Mom's shopping, no less - I opted for the express.
Let me add, for reference, that I placed an order with another company Monday, the day before, at about 4 P.M. EST, with standard UPS ground shipping, and I received that package Friday A.M., December 19th.
As it turns out, I discovered today, December 22nd, that my package from armynavydeals.com, which was to be shipped "Express" to ensure delivery before Christmas, was shipped out FIFTY-FOUR hours after I placed my order. * That means from the time I placed my order, their employees went home, came back the next day, went home again, came back the next day, and managed to get my package in UPS hands just before going home again. UPS tracking currently reports it is "Out for delivery". So I ought to get it today, one business day after I received my package from the other company, with whom I placed an order less than one business day prior with standard UPS ground.
The point is "Express" was not needed. This company chooses to make a profit by telling their customers that they have to pay for express shipping in order receive holiday shipments By December 24th. I'm not saying they didn't actually use express shipping. I'll find out when I got home today, I suppose. I'm saying they gouge shipping costs and top that with dragging their feet in the shipping process.
Was I willing to pay it? Yes. Will I get my package in time? Yes. Does it offend me when someone tries to make more money off of me then they ought to, ethically speaking? Yes.
Will I ever buy from them again? No.
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