This company was so easy to deal with when they wanted to get my order. They called, they emailed, they returned calls. When I finally decided to make a purchase they said that I would have to send them 50% of the purchase price, CHECKS ONLY. This should have been a red flag!
When I placed my order I was told it would take 10-12 weeks for the furniture to arrive. When I called after 12 weeks said that it would be arriving in another couple of weeks. Status: After over 16 weeks NO FURNITURE has arrived.
I have called and called, left messages, sent email - and even sent a fax with a copy of the receipt. I was told the owner's name, although I am very skeptical that it is real.
WHEN YOU TRY TO COMPLAIN-
1) You will have to speak to "Claudia" (the same person who is ALWAYS available and ALWAYS happy to talk when you place an order).
2) You will not have your requests for phone calls, emails, or faxes returned.
3) READ THE FORM CAREFULLY! On the back it says furniture can "take up to 36 weeks to arrive" - DO NOT BELIEVE THE 10-12 WEEKS!!! That is 9 months, I wonder if that is too far out to try to collect the money.
I doubt the validity of this company, I have not had any success with them.
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