Where to start? We had empire install a hardwood floor, and that was a nightmare. We are on a slab, so a glue has to be used to hold the floor down. After the floor was done (late at night) The next morning i noticed glue all over the floor, and several dents in the floor made by thier tools. It took 2 weeks to get some one out to clean and fix the floors.
The first guy did not show up, and never called to let us know he wasnt coming. Also had to have many pieces of molding redone because of poor cuts they made. Then the day after the flooring was installed, they came out to install the carpet in the bedrooms. They couldnt speak english, and i tried to stress the point of being careful of the new hardwood floor. One of the installers brought his son with him (weekday, morning, shouldnt he be in school?) I caught the son playing with MY sons toys, on my new $8000 teak wood floor. I found several scratches in the floor, did not wipe their feet before coming in and they got glue on my patio, which i still cant remove to this day. I also saw the son jumping all over the carpet they had layed out in the driveway.
It took dozens of phone calls, and even the salesman who told us to call if we had any problems, took 1 week to call back, than said we would have to call customer service. We were told we would get a credit back to use for all the problems we had. I have yet to see any credit from them yet! We spent over $11,000 with them and got poor service. I will NEVER buy from them again, and would never recommend thier service to anyone
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