I ordered the Millinex Power Storm over the internet back in October they received all the monies of $183.26 by December (it was taken straight out of my account).
In December, I called and talked to a customer service representative (after being on hold forever) who said that they were behind in their orders and it would be a few more weeks. January rolls around, I call again and they again say a few more weeks, so I had my husband call. He did and that's when they told him that we would receive the vacuum until at least the end of February. He of course, asked for an immediate refund. They told him the refund would be in our account on January 27th.
We have yet to receive either the vacuum or the refund and no one answers the phone now or we get hung up on after waiting on hold for hours on end. If we email, we get an email back stating that we need to contact customer service, which of course is back to the no answering or on hold forever.
I contacted the Better Business Bureau of New York and they tried to get my money back. I received a letter from Windstrom at 245 8th Avenue PMB 855 New York, New York stating that my refund was in process on March 16 but still have not received it. After contacting the better business bureau again, they suggested I file a small claims against the company. Before doing that, I received another email from the Better Business Bureau stating dated May 25 stating that the company (now they say their name is Tactica International Inc) said they sent the refund. Of course, that was untrue and told the Better Business Bureau that I was filing a small claims action not only asking for my money back but for the court costs, etc.
I really encourage everyone to do the same, please don't let companies like this one get away with this. I guess a good deal is sometimes too good to be true.
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