Wow, what a bad experience this has been.instead of maximizing my time by having my sale documents available online for myself, my clients and other agents involved in the deal. I find I have spent an incredible amount of time dealing with their poor customer service and equipment breakdowns.
It's the typical, we got your money now so SCREW YOU type of company.
I've been a member for several months now. When I first subscribed I faxed in documents to be posted online and it didn't happen, I emailed and it took them 3 days to respond. I didn't stress out as stuff happens. However, last night I uploaded about 40-50 documents and only 1 posted, the rest they couldn't find, then they found them after talking to a supervisor but were waiting to see how to retrieve them from their computer to put online. Asked for a return call at the end of business and didn't receive it, I had to call them.
I guess this is a perfect example of buyer beware. They got you by the...
I would strongly suggest that any agent considering them, to do so very carefully and do your homework! There are other online transaction management systems out there. I think I'll go over there.
End Result = 40-50 long distance faxes, product didn't work, 2 hours of work wasted, countless hours on the phone getting the runaround.
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