On October 13, I was surfing online and found an ad about Extreme Acai Berry tablets, which had great reviews according to the website. I did read the fine print, and I scoured the web for negative reports, but I did not find any. So, I decided to give them a try. The trial period was for 14 days, which I reasoned was a good amount of time considering that there is shipping and handling involved. I went ahead and placed the order.
However, I didn't receive the product until day 11, which only gave me three days to try the product. That should have been my first sign to call and cancel, but since my work hours varied that weekend, I didn't get a chance to call until Monday (10/27), the 14th day of the trial.
So, I called early Monday morning, but the waiting time was too long. Then, at my lunch/break time, I called again. Guess what? No answer! So, I decided to call the second number listed on the fine print. Besides telling me that they had no account for me, they also told me that Extreme Acai Berry had another number that I could call.
So I called that number, and nothing. A message comes through my wireless provider that the number cannot be completed as dialed. I kept trying many, many times throughout the day, but I still did not get through.
On Tuesday, I tried again, and I finally got through.By that time, they had already posted the charge to my account. I tried to explain this to the customer service representative (CSR), but all she kept saying was that the agreement was that they would take the payment after the 14th day of the trial. Exasperated, I asked to speak with a supervisor. The CSR said there was no one else to speak to. I then asked for their physical address, making a decision to post my experience to this report.
I firmly believe that I could not get through to their customer service department because they wanted me to go through the trial without canceling in order to get their money. This is fraudulent, and they should be put out of business!
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