If you value your health, time, and money, do not contract with these thieves!!!
Complaint Classification: Guarantee/Warranty
Complaint Description - Posted 12-27
Rod Thompson was salesperson from Blue Haven. Once he gets your signature on the contract, he's out of the picture. Contract signed on 7-23-05. He said no problem with excavation unless "the find a boulder the size of a car" Excavation performed in August, rocks left on property had to fight for weeks to get them removed and then only some were removed. They do not use any english speaking workers. They allow trash all over your yard and refuse to pick it up until they recieve final payment. They will not return any phone calls and when you do get through, they direct you to someone else who gives you the run around. Pool plastered in October. Had to hire American Leak Detection because Blue Haven did not feel that losing an inch of water a day in the winter was due to a leak. American Leak Detection found 4 major leaks and 17 structual leaks. We have the profeesional opinion from 4 pool related employees/owners that the filtration system and pump are faulty. Placement of shutoff spritzer valves installed too close and will lead to failure of pipes, pool umbrella in contract never delivered with the other startup items in contract. We have called and sent certified letter but have gotten no reply.
Company's Response Initial Response - Posted 1-20
As of this date Blue Haven has made arrangements for superintendent to meet with Home Owner on 01-23-06 and will deliver umbrella that is normally is picked up by Home Owner at time of tile selection, the other three issues will be assessed and taken care of accordingly in a timely manner. Blue Haven is sorry for any inconveniences Home Owner has occurred during the construction of their pool.
Consumer's Rebuttal Rebuttal - Posted 2-24
Blue Haven set appointment for 1-23-06, we took time off work to meet with them, and they never showed up. Our lost wages and stress levels that they have caused are no concern to them. We were not given or told that we could pick up the umbrella at tile selection. Yet the start up crew said that the umbrellas were back orderd & would be delivered when in stock. Blue Haven has cleaned the coping & grout. No other issues have been addressed. American Leak Detection has sent Blue Haven a report indicating 4 major leaks, up to 17 structure leaks, and beleive that the pump/filtration system is faulty. Sergio and Emmanuel have been lying to us saying that evertything will be fixed. They contacted us on February 10th to arrange another appointment. We informed them that we had 2 deaths in the family and would contact them the following week to arrange another meeting. Obviously the office did not give this information to the supervisor because the supervisor shows up at our house anyways on 2-13-06 and calls our cell phone mad that we are not home. We were across country for the 2nd funeral. Blue Haven then sent out a supervisor on 2-23-06 who knew none of the issues, was adversarial, and did not address of repair any issues. He stated repeadetly that he was pissed off that he was at our house before hours. We just want them to fulfill the contract
Company's Final Response Final Response - Posted 2-27 On 02-23-06 @ 6:45am Blue Havens superintendent Trini showed up for yet another scheduled appointment with the homeowner, the 12-13 05 appointment never transpired due to homeowner neglecting to say they would be out of town, as for the meeting on 02-23-06 homeowner was very angry when they answered the door, it appeared they had just woke up and was not planning to meet with Trini again so began yelling, screaming and not addressing the issues at hand. Trini had the umbrella in the truck to deliver but unfortunately homeowner kicked Trini off the job site before he could deliver it. Homeowner has be this way from the start of this project. Blue Haven would like to complete contract too.
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