I purchased a propane set of logs from this business via ebay in November. I gave the business a satisfactory report because he shipped promptly. However, in December when I had a technician from a propane company out to install the logs we discovered the pilot wouldn't stay lit.
I contacted the business and was told to send the warranty card in and they would take care of it. I've had no further correspondence and at present I have paid this business $289 for the logs and paid the technician trying to install the logs, $224. Together, that means I have been out $513 for an item purchased in good faith and paid for immediately upon purchase - that doesn't work and this business so far has not been dependable on fixing the problem.
If you cosider a purchase from this business - please take the item home and see if it works before you pay for it. Otherwise, the loss will be yours.
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