I ordered a chair from salesperson Sheryl Spece on April 30th. It was supposed to arrive by July 23rd, according to the e-mail I received. I called Ms. Spece, to inform her the chair had never arrived. She told me she would check with the manufacturer, and to call her back in a couple days. I called her back on August 2nd, and during our conversation, she stated she was going to have to check with accounts receivable to see if the chair had even been ordered. I told her I was not going to wait another 12 weeks for another chair and to just cancell my order, and credit my credit card. I have called numerous times, but I'm told she is out to lunch, in a meeting, off that day, or with a customer, and I'm given her voice mail. And get this, she was given the job of being the boss in Customer Service. I asked the employee in customer service to give me Ms. Spece's Supervisor and she told me, Ms. Spece had no boss over her. I was able to talk to a Candace, who said she was helping Ms. Spece out. I told her I was going to file a dispute with my credit union, and she told me " to do whatever I had to do." Of course she knew that you have to file a dispute within 60 days, and they had strung me along for months. I did write an e-mail to the NC Attorney General, and a Consumer Advocate with a NC television station, BBB, and our local Consumer Advocate. Haven't heard back from anyone yet. I ordered the chair from another company and received it in 5 days.
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