I purchased an ez leather executive chair from Office Max on September 8 and took out a 3 year service agreement through Max Assurance.
On July 24th the chair broke so I called Max Assurance to report my claim. The CS rep took my information and informed my that someone would contact me within 3 days... I never received a call... So on July 28th I called Max Assurance back and was told that the claim information was entered incorrectly and she took my information and again someone would call me back within 3 days... I never received a call... On August 2nd I called AGAIN only to be told that the information AGAIN was entered incorrectly... The gentleman took the information and told me to take pictures of the chair and send them with a copy of my receipt and letter of expaintation to them... On August 12th I got a call and said I would have a gift card sent out and I should have it within 7 days. I also informed them to send it to my PO box, not my physical address...
Well in the mail today I DID NOT RECEIVE the gift card so I called Max Assurance back only to have the rep tell me the gift card was sent in the mail yesterday but it went to my physical address—how stupid!!! I told her I did not receive my mail there and she preceeds to tell me that I will have to wait for the gift card to be returned to them and then they will reissue me a new one... I said I wanted to talk to a supervisor but was told they were all busy and that I would get a call back within 4 hours... 4 hours went by and guess what NO CALL! I called and demanded to talk to a supervisor who only informed me there was nothing he could do and he would TRY and have an answer with 15 business days. I asked to talk to his boss and he said there was no one else I could talk to.
I would NEVER buy Max Assurance AGAIN. It would have been easier just to go and buy a new chair.
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