I got a rent-to-own recliner and right off the bat I had problems. But I figured I would just talk to the store manager and get it resolved. Well, I thought I did. NOT.
I felt that if I rented it at the end of the month, the next payment would be due at the end of the next month. NOT again. It was due on the 1st. Oh no, I was not hearing that. I got a phone call wondering if the delivery went smoothly (YES) and was I happy with the product (YES). I told him I was not going to pay on the 1st since I had just rented it 2 weeks ago. OK, no problem.
OK, the 15th of the month for the next payment. Not good enough. Your customer service department said I had 30 days to make a payment, and 30 days it is. OK, that resolved it, cool.
NOT. They called my husband, who is not a signer on the contract, and said that they needed their payment on the 1st, not the 15th, and that no, we did not have until the end of the month. That was the wrong thing to do.
Long story short, we had the payment waiting. They ended the contract by showing up and not honoring their agreement.
I agree: if you cannot honor your word, why would you expect anyone to keep the product? They get people who have to deal with it because they do not have any furniture or cannot buy new furniture any other way.
Does Aaron really want to have his name on a company that deals this way? I would say not. If we all write to him, maybe we can get a lot of these independent stores to live up to their responsibility.
0 comments