My daughter decided that for my anniversary she would rent to own us a 2 piece sectional for a gift. When the delivery men from All American Rent-To-Own showed up at our apartment and I saw this sectional I could tell from the legs and the black netting on the bottom it was used. I however thought my daughter new it was used as well.
Due to the way my entry way is set up, the delivery men couldn't get it through the door. I told my daughter to send it back. She told the 2 men that I did not want it and they assured her that they could in fact get it into my apartment no trouble at all.
As they shoved it through the door they damaged the arms and the back of it, and they also did over 500.00 worth of damage to my walls and the door frame at the same time.
My daughter called right away and informed All American Rent-To-Own of the damage not only to the sofa but to the apartment. Gail, whom she spoke to more or less blew her off. I had to call in a repairman to fix the walls and door frame to the tune of over 500.00.
2 weeks later a subcontractor called and said that All American Rent-To-Own had contracted him to come in and "clean" the sofa. To me that was an admission they knew it was used and DID need cleaning. The subcontractor assured me that he did ALL rent to own furniture including Aaron's, Rent A Center, but when I called these stores they had never heard of him. He made appointments and broke appointments. The last time he called he said his truck was broke down and he would call Monday. I never heard from him for a few weeks..
3 weeks later when it was time for my daughter to go in and make her payment I went with her and spoke to a man by the name of Bob. He played dumb as if he had no idea what we were talking about.
2 weeks after that I spoke with the office manager Gail, who tried to tell me that not only had the sofa been cleaned, it had been repaired and she had the invoices to prove it. I asked Gail who in my home had signed the invoice and what date it was signed, I cautioned her that I work with my husband in a field that our time is tracked and she better give me her best lie. Gail got real smart mouthed and I hung up on her, but not without recording that conversation, I had also recorded the other conversations with the subcontractor.
When it came time to make another payment I let Gail know in no uncertain terms that a payment would not be made by my daughter until the sofa was cleaned, the sofa was repaired and the damage to the walls and door frame was paid for. Gail then offered up the information that no one had been out to take care of the sofa (even though a few days before that Gail called ME a liar over the same) I told Gail that I would pay to have it taken care of myself and bill them as I did not want any of them or their shady people in my home. Gail's EXACT (and taped) words to me "Well, its not my fault you wont let just anyone into your home."
3 days later the SAME subcontractor called, using a different name and trying to change his voice. Phone recorder running I let him know he would never win any sort of acting award and his services would not be needed in my home.
Then the phone calls started. All American Rent-To-Own did not call my daughters phone, they called my phone. I let Gail know at the first call that I work from 4:00 P.M. Until 9 or 10 the next morning and they should not call and wake me up again. That led to 2 maybe 3 calls a day. All captured on my caller ID. I took pictures of each and every one.
Next? The stalking started. The delivery guys would come to my door and knock as loud as they could for minutes (per my neighbors) They even told a neighbor that my daughter had stolen the sofa and was going to go to jail. A friend of mine who lives across the street pulled out her camcorder with time and date stamp in place, and got them on tape sitting in front of my building for over 45 minutes, taking turns going to the door. One of the All American Rent-To-Own drivers even threw a rock at one of our windows. Caught on tape. This went on for about 3 weeks. We were never at home (unfortunately) when this was going on, however I do have some very good neighbors who tracked their illegal ways for us.
I got a frantic call from my friend whom had timed and taped the All American Rent-To-Own truck in front of my building for over 1 hour. She walked into my building and they were trying to break into my apartment. I was less than 20 minutes away. Sure enough when we came up the back stairs the All American Rent-To-Own drivers were both at the door messing with it. I told my daughter to call the police. (Who came 45 minutes later, looked at the door and said there was no visible signs of an attempted forced entry so they could do nothing.)
I told the All American Rent-To-Own delivery drivers if they wanted the sofa back bad enough to try and break and enter into my home they could hang on a second while I moved things out of the way and they could take it. I shut the door leaving them standing in the hall.
My husband, my daughter and her 2 friends set up camcorders in the kitchen, the closet facing the front door, in the front room, and a web cam on the bar. These 2 All American Rent-To-Own clowns tilted one piece of the sofa up on end and knocked the ceiling fan loose, broke the light fixture in the entryway, knocked holes in the wall, took a large chunk out of the corner wall and dented the front door.
Finally they got that used piece of crap out of my house and then came back up and took a look at the damage they did. While they were looking at the damage, my daughter was on the phone with that goofy, lying, office manager Gail telling her that they did more damage to my home removing it. Gail, of course got loud and foul mouthed and recorded, just as her workers did as they did the damage and then came back to inspect it.
This air brained liar Gail called back in less than 5 minutes and informed me that her workers did no damage, once again they were lying through their teeth and knew it. I told Gail that I had proof they had tried to break into my home and they damaged it trying to remove her salvation army sectional. Gail got vulgar with me and I hung up on her, yet another recording for the archives.
The calls didn't stop. They then claimed my daughter owed them 100.00 plus for rental and late rental fees. I told that nit wit Gail and the unknown male to STOP calling me. If she wanted to talk to my daughter to call her on her phone. Gail didn't. Gail and this male started calling my daughters work 2 and 3 times a day. Harassing calls. Gail even told one of my daughters coworkers that she was going to jail for theft. That coworker was my daughters manager. Gail tried hard to cause my daughter to loose her job, but all she did was get more witnesses to the All American Rent-To-Owns harassment policy. Even after Gail was told to stop calling my daughters work, she didn't.
I had the new damage to my apartment repaired, to the tune of 500.00 plus again. They could not repair the dent in the door, so when the repairman comes out to replace it, that will cost well over 400.00.
The calls to my home never stopped. I finally wrote them a letter and told them that I have tapes video and audio and over 1000.00 in repair bills. If I ever and I mean ever got another phone call from them again I would not hesitate to use that material to put them out of business. The phone calls stopped. I guess at least one of them can read.
That is until last Saturday. Last Saturday while we were out of town on business All American Rent-To-Own called and told my nephew that they wanted to come by and look at the damage and get some estimates to have it repaired. Months after the fact. (He got that on tape as well.) My nephew told All American Rent-To-Own that I was gone and the repairs have been made. They asked him if they could come by and pick up the invoices. He told them to call back and talk to me. They have not to date.
I have since found several others that have had dealings with these unethical rodents. I will run another advertisement in a few weeks to see if I can find more victims of Gail and of All American Rent-To-Own. The first advertisement I ran netted over 50 replies, most of which I feel are legitimate complaints. I have an attorney that is very interested in handling this matter on a contingency basis. I have also spoken with a friend whom is a troubleshooter at a local TV station. He is very interested in doing an expose on this story when I feel I have found an adequate amount of All American Rent-To-Own victims.
If you have had trouble with any All American Rent-To-Own in the Denver area, especially the Arvada store and Gail, please contact me.
If you are thinking about renting from All American Rent-To-Own do yourself a favor and go dumpster diving for some furniture. You will be far better off than renting from unethical liars whom will try to sell you used furniture as new, and look you in the eye and lie about it while they try to break into your home to cause damage they will yet again lie about.
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