In August 14 I called to purchase the Singerlazer storm vacuum from the infommercial. It stated that if you ordered now you could receive an additional vacuum at no charge except for shipping and handling. I used my bank debit card. On august 19th while looking over my statment I saw that $413.70 was deducted by a company called Telebrass Logistics/IGIA. I called the 800 # on the statment and discovered it was for the vacuum. No order confirmation had come to my e-mail to let me know this. When I called I was told I was charged for 4 vacuums and that it would be corrected and the money returned to my account in 5-7 days.
On the 25th, I called back and was informed that the correction had not been made and it would now take 20-30 days to get my money back. I countinued to call to find out the status of my refund. They began hangin up on me or putting me on eternal hold. I contacted the BBB and I am filing a complaint with the New State Attorney's office. It is now about 6 weeks and still no money, no vaccuum. Customer service did call me back today and infom that my refund had been processed on August 24th!!! But they are experiencing delays. When she called me though I was able to get another telephone # off my caller ID.instead of the 800# it was a New York #. (212) 575-0500 the person I spoke to was Maria and her extension was 1111.
Suzanne
Oviedo, Florida
U.S.A.
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