After visiting the showroom on several occasions, and having Aggie, the sales lady convince me that I should get a sectional for my finished basement (assuring me that as long as I don't get a high back on my sofa, I will have "no problem" getting it down the stairs).
I break my budget and spend $2,067 on a 3 piece sectional. Guess What? The delivery guy informs me that "There aint no way it's gettin' down there!" He leaves the monstrosity of a couch on my main level, says he has no tools, but they can send someone out to disassemble it, take it down the stairs, and reassemble it... But it will cost an additional $200!
I assure him, I am not interested in spending an additional dollar, much less $200 on an already expensive purchase. I call the showroom where I made the purchase. They had the phone off the hook the entire day.
I called first thing the next day, the lady accidentally answered. They not only refused to waive the fee for dis/reassembly, she informed me (when I told her I would take advantage of the 7 day return policy) that they would charge me over $700 to return it; calling it a "restocking fee!" She said they don't allow customers to return the sofas. (They will, but they call it restocking and they get 30% of your original purchase back and get to sell it to the next sucker!)
0 comments