Customer contacted our company with the complaint of her spa not heating and also not being able to drain her spa. Our technician went out to diagnose the problem with the spa. Obviously you can't run an empty spa, therefor you can't check for heat. Additionally, with the complaint of the spa not being able to be drained, one would believe the spa was filled.
The customer has to pay for the service technician coming out to her home. Lifestyles would have billed the mfg. For the trip to the customer's home however, they will not pay for the service charge if we show up to render service and the customer is not prepared for the repairs. Customer refused to pay.
We do not return to a customer's home to render repairs if their is an open balance on the account. This is because the customer could simply refuse to render payment again if repairs were not going to be covered by the mfg. Warranty. The manufacturer did pay the invoice for the customer. However, it is not fair that customers such as Linda, get away from being held accountable for their lack of responsibility.
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