Complaint / review text:
HWAT, Inc. DBA CHOICE HOME WARRANTY TRIAL FILE
policy##126615169- Vacation home
1. Texas Deceptive Trade Practices Act LETTER sent RRR
2. Recited claim to court:
3. Purchased 2 policies on two properties….
April 2015 102 bay Road Fulton Texas home Denied repair or replacement offered $250 settlement “Because equipment obsolete”.
Cost to replace per equipment purchase was $1693.00
4. Sept 2015 refused to repair or replace a/c unit at Primary Residence because they alleged rust was cause and not covered. They had repaired the same unit in May 2015 with the exact same symptoms without exception, but unit deemed unrepairable by their contractor so they offer $300.00 settlement.
5. I refused the settlements and demanded arbitration pursuant to their contractor. They refuse my requests and contacts.
6. I mailed TDTPA warning letter seeking mediation and repairs .
7. RRR MAIL PROOF
8. November 1st ordered repairs to my units. Unit at 2304 water mill cost $4900.00
9. Nov 25 Communications with their attorney attached with their offers to pay me with my own
10. Money. I have prepaid and unused premium of $2513.50 which they will sweep and discontinue my future coverage.
11. Total actual damages from contract breech is $7413.50.
12. Deceptive trade practices punitive damages can be $14827.00 treble $22, 240.50 plus costs
This exact claim of TDTPA torts has been submitted to TREC, the regulatory agency for this business.
I included the Attorney general’s office of Texas, California, Illinois and New York.
I HAVE JUDGMENT IN COURT FOR $9979.00 IN JUSTICE COURT. Abstract has been filed in Travis, Dallas, Harris Counties. I will file same in New York, New Jersey and California Attorney generals’ offices.
These people need to be stopped.
The New Jersey Attorney General Order prohibits CHW, Mandalawi and Hakim from representing that consumers who purchase residential service contracts will never pay for home system or appliance repairs; from representing that technicians will be assigned to service consumers’ claims, unless the defendants are able to do so; and from requesting maintenance records or similar documents from consumers in the initial review of their claims.
CHW, Mandalawi and Hakim are also required to “clearly and conspicuously disclose in advertisements that they offer service contracts, which are not warranties, ” and that they may make payments to consumers instead of replacing their home systems or appliances; provide written explanation for a claim denial upon a customer's request; and, for one year, resolve consumer complaints within 60 days or have the complaints forwarded to the consumer affairs division’s Alternative Dispute Resolution Unit for binding arbitration, the judgment said.