Usacomplaints.com » Computers & Services » Complaint / Review: Hewlett-Packard (HP) - Technical Support Fails. #915231

Complaint / Review
Hewlett-Packard (HP)
Technical Support Fails

[Thursday, June 28 2:34 PM] — Automatically generated message:
Welcome to HP’s Live Chat!

A technical support representative has received your support request and will be with you in approximately 2 minutes.

[Thursday, June 28 2:35 PM] — Automatically generated message:
A Support specialist, Andrea R has been assigned to your case.

[Thursday, June 28 2:35 PM] — Automatically generated message:
For reference, your Case ID is 4640797411
[Thursday, June 28 2:35 PM] — Andrea R says:
Hello Kleng, thank you for contacting HP and for your interest in our Active Chat online support!

My name is Andrea and I see you have a question regarding your HP Product.

Please give me 2-3 minutes to review your information and I shall be back pretty soon.in the meanwhile, please confirm the following details:

1. Contact Number: 2132341107

2. E-mail Address: [email protected]

3. An alternate contact number and e-mail address.
[Thursday, June 28 2:37 PM] — Kleng Bobco says:
correct
[Thursday, June 28 2:38 PM] — Andrea R says:
Thank you for the confirmation, Kleng.
[Thursday, June 28 2:38 PM] — Andrea R says:
I appreciate your patience for being online. How are you doing today, Kleng?
[Thursday, June 28 2:38 PM] — Kleng Bobco says:
I'm good Andrea. How about you?
[Thursday, June 28 2:39 PM] — Andrea R says:
Glad to know that. I am fine. Thank you for asking.
[Thursday, June 28 2:39 PM] — Kleng Bobco says:
We have bought the printer last week and we started using it yesterday
[Thursday, June 28 2:39 PM] — Andrea R says:
I understand that you are experiencing an issue with the HP LaserJet Pro 400 Printer M401. Am I correct?
[Thursday, June 28 2:39 PM] — Kleng Bobco says:
Yes. M401n to be exact
[Thursday, June 28 2:40 PM] — Andrea R says:
Thank you for the confirmation, Kleng.
[Thursday, June 28 2:40 PM] — Kleng Bobco says:
We just bought our printer last week but the contract status is showing that it's expired

[Thursday, June 28 2:40 PM] — Andrea R says:
Kleng, I see have you have a question regarding your HP LaserJet Pro 400 Printer M401. Your support request has reached HP Scanjet Scanner team.in order to assist you better, let me transfer this chat incident to the right support queue. A support Engineer for this product will message you shortly. Thank you for your patience and understanding.
[Thursday, June 28 2:41 PM] — Kleng Bobco says:
ok
[Thursday, June 28 2:41 PM] — Andrea R says:
I would like to inform you that the printer is still under standard one year warranty.
[Thursday, June 28 2:42 PM] — Automatically generated message:
A Support specialist, mohamed fadhel m has been assigned to your case.

[Thursday, June 28 2:42 PM] — Kleng Bobco says:
ok

[Thursday, June 28 2:42 PM] — mohamed fadhel m says:
Bonjour et bienvenue au Support technique HP.

Mon nom est: mansouri mohamed fadhel

Merci d’avoir choisi le Chat comme moyen de communication.

Que puis-je faire pour vous?
[Thursday, June 28 2:42 PM] — Kleng Bobco says:
English please
[Thursday, June 28 2:43 PM] — mohamed fadhel m says:
you are with support chat french, i'm sorry
[Thursday, June 28 2:43 PM] — Kleng Bobco says:
I was just sent here
[Thursday, June 28 2:45 PM] — Kleng Bobco says:
You are the third person I'm chatting with.

[Thursday, June 28 2:45 PM] — mohamed fadhel m says:
i will trsfert your pb with support english, please one moment
[Thursday, June 28 2:45 PM] — Kleng Bobco says:
would you transfer me to a person who speaks English or Tagalog?
[Thursday, June 28 2:47 PM] — mohamed fadhel m says:
yes exactly Mr Kleng
[Thursday, June 28 2:49 PM] — Kleng Bobco says:
anyone?
[Thursday, June 28 2:49 PM] — Kleng Bobco says:
hello
[Thursday, June 28 2:50 PM] — mohamed fadhel m says:
One moment Mr
[Thursday, June 28 2:56 PM] — Kleng Bobco says:
Hello!!!

You Judge your service!!!


Offender: Hewlett-Packard (HP)

Country: USA

Category: Computers & Services

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