Bought an upgraded HP Pavilion (P6-2033w) structure following a power interruption/rise got out an older device. The area of purchase includes a 15-day return policy.
20 times in to the fresh machine. Been switched on 4 occasions at this time. The equipment won't start up windows application and also the followers proceed to operate until extra cooling fans turn on. Burning smell. Named after purchase HP customer support. It is... Watch for it.in India. Go number. Could not actually talk the problem and spelling of my name, etc. Got really discouraged because they extended to contact me from the incorrect name, wrong calculate identification, etc. Asked to advance to some supervisor/boss after 2 1/2 hours on phone-in the center of the night time.
Really got somebody having said that the problem could be looked after, NO REAL MATTER WHAT. She recognized my disappointment and guaranteed to consider the computer back for alternative.
This never occurred, whilst the stations smashed down and was never ready to speak exactly the same person twice.
After-hours of heading no where. Found several online that got me the horsepower headquarters in California. Got misdirected (go number?) for the laptop division, but did talk to somebody in control there who recommended the structure did have to be changed additionally, but couldn't start the procedure as he was in another division.
Once more, fresh scenario supervisor mounted into procedure (about 14 days in) and obtain call-back requiring the equipment be introduced someplace for repairs and 'that I might result in fix/delivery costs" and when I delivered it, I had been signing off any privileges. This shoudve finished with me getting them to small-claims, when I wouldn't sign-off on something. A-20 day-old pc, fresh within the container, and also the organization wouldn't remain behind it, recognize anything-but a fix with feasible costs, having a transformation period of 10-14 times, which I discovered inappropriate. I requested ifg I really could consult with other people when provided these ultimatums. I really could not and also the lady (Jodi) was really dull and wouldn't fold. After 2 1/2 months, classic hours allocated to the phone. I determined enough was enough and put the structure within the vehicle, introduced i right down to the dump and condemned it along about the sidewalk to vent. Kicked the heap together and quit where technology were recycled. I subsequently provided Jodi images of my visit to the dump... She didn't react.
Consider this like a warning. Post purchase customer support is highlighting on non-existent along with a scary encounter throughout. Never again, and also have 3 horsepower acquisitions previously (excluding models, components)
Not worth the hassle.
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