After how Techxpress treated me after giving them money up front on a website I asked them do for everything upfront - I got the worse customer service you can imagine the day they started but only rosely at first just to give them the money which was very expensive. Then on they were never on time - they never once did anything to improve their mistakes or credit me for their lack of time to finish the job even out of my own time to go there or call just was a joke the entire process.in fact they never finished the job as I left because I fired them. This company is terrible as they cannot do your job to meet their customers demands of what they pay for and more so they would not give me my money back or any refund. It was a bad experience for me. I would never ever go back to this Techxpress for anything again. After Googling them I found these complaints how people were disgusted with them too.
My experience was very similar to yours. After 11 months of stress, repeated meetings, and false promises, I finally pulled the plug and took a big financial loss. I will definitely follow through with a formal complaint.
We did not have a good experience with them. We have actually switched to another company too.
We have given up on TechXPress and are in the process of porting to another app. It's too bad, but it seems they had severe intra communication problems from the first day we started business with them.
I have had all the same issues that you mention, which is why I too have switched to another online web host. It angers me that for the money spent each month, I have no access to MY OWN site.
We have had issues too and gave up on them.
We have not been happy either.
In the beginning I did have some problems with them. Sometimes
not able to get on my admin site or my stat site. I called and it is fixed. I did have some work done that took a long time and it was finally fixed and I got a refund for the delay. I also had some problems with my order page that needed to be more user friendly. I have had the site for approx three years and these problems were at the beginning. I have not needed them for anything else except web hosting. Plan to make some changes to the site in the near future so I will see how that goes with someone else.
I am happy with them on the most part. Things are more expensive now though.
We are slowly switching to another company. We found someone who specializes in restaurants and who does it for far less. TechXpress is too expensive, too unresponsive.
We originally signed up with Somnioworld and the original owners were not at all like at Techxpress. They decided it was better to move on and sold out to Brian. We knew a long time ago that they would not do any updates to the Somnioworld software and that they would try to switch us to theirs. Their (24 hour) service is bullshit and they tried to charge us way too much money to convert our site to their preferred software. All I can say is that their arrogance will some day come back to bite them.
With so much time invested in the sight it's tough to take it somewhere else overnight so we are in the process of building what we call our backup site and learning how to use all the stuff provided by another provider. It's a lot of work, but in the end we'll total control over the site and it will be hosted by a much more reliable company and one the update software, has 24 hour support, etc, etc, etc.
I think you have made a wise decision to be in total control and if you can learn the in's and out of building and managing your own site you will save yourself literally tens of thousands of $.
Thoroughly disgusted with Techxpress.
Techxpress has been a little slow in returning calls, and sometimes forgetting what I call about. They change hands freq in their web department. But the last few times I had problems with my site, as long as I kept up with them, they were quite helpful in resolving issues. Price wise, I hear about lower prices from other people wanting to host my site. I don't know if it's a selling point for them or if they can actually do the job cheaper. Once you're with techxpress though, they have proprietary rights to the software of your site, meaning if you spend $3000 on a site you can't just take it to another host, they own it. So beware. Make sure it's what you want before signing papers
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