I purchased Spy Agent from Spytech Software after reading good reviews from PC magazine online. This was November. I attempted to install the software in early November with no luck. I could not access any type of control panel as indicated in the directions. I called for help, they suggested I disable my antivirus software, done, now I received a sysdiag error message. I called the help line again, they suggested disabling features of the software in order to make it run. I did this and I was able to access the control dialogue box. After a few more error messages and more phone calls to Spytech's help line, be prepared to wait a good long time for them to answer, the software tracked activities but only on the Administrator account! More phone calls, more online help posts to Spytech but I ran out of patience after about 3 weeks of this, especially after the sysdiag error message RETURNED! I asked for a refund, I know I should have read the fine print where it said somewhere that there are NO RETURNS, but since the product was reviewed so well by PC mag, I thought ok no problem. So on 12/3 I get an email from Spytech saying that they can in effect net op in to my pc to install the program for me. I don't want anyone in my pc but me! I filed with the BBB, Spytech said they won't return the software because I could be using it because it could be already installed on my pc! I can't get it to run and want my money back, very simple please help!!!
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