HP Desktop PC under Guarantee. Went Black - delivered for fix via Bestbuyis Geek Squad Support on October 21. Per Geek Squad's demand Compensated $99.99 for COPY/Restoration that was NOT protected under Guarantee. Obtained Computer after repairs approximately 3 months later. Jan 9, the Desktop Computer went again using the identical outcomes/issues that it went set for repairs initially 8 weeks preceding. Returned to Bestbuyis Geek Squad. Was advised to pay for ANOTHER $99.99 for ANOTHER COPY/Restoration or drop anything.informed them we previously had taken care of this "Copy/Restoration" 8 weeks preceding which we ought to have obtained a Disc of the PAID Copy/Restoration for the safe-keeping. They stated that they copy to some "Individual" Pc after which re-feedback the data back to Computer which we've no evidence of this except their "term". We're able to not manage ANOTHER Copy/Restoration Charge so we were informed it had been our "option" and "danger" to consider - not THEIRS! Extra for this issue, following the first fix I had been approached by my Sears Credit Card Security Department about an Identitytheft on my Sears Card which my data had been utilized in California. I had been compelled to-go thru all of the resources necessary to prevent extra robbery towards the remainder of my charge cards, data, etc. - which coincidentally was all info which was just on my Computer and per Sears Protection Department was informed this Identitytheft occurred inside the time period that my Computer was out for repairs. Our Computer kept all my own info that we was incapable entry and obvious and/or Copy by myself because of the pc planning totally Dark and being unaccessible. I'd like my Laptop Copy/Restoration to become produced by Bestbuyis Geek Team at NO ADDITIONAL EXPENSES to myself and positioned on a drive AND NEVER on the "INDIVIDUAL" pc. They ought to USUALLY place-all client/buyer repairs' copies and/or recoveries on the Drive/DVD and NOT on the "Individual" shop pc which may be utilized by any worker within their division. Our Computer wasn't fixed properly the very first time of course if I'd have obtained a Drive/Disc of my Copy/Restoration on that first repair period I'd will have it to displace my program back following this fix. I'd not need needed to be worried about the increasing loss of my personal data or Identitytheft this 2nd time-around so near to the first fix for that SAME specific issue it went set for 8 weeks preceding or the truth that my "Individual" info is most likely still "backup'd" for their personal geek teamis pc that could have triggered me the identitytheft problems I'm presently struggling. Their "Term" seriously isn't adequate!
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