This is actually the notice I delivered to Dell. I never obtained an answer:
Please forward this to some boss. I'm ACUTELY UNHAPPY.
I've experienced IT for 11 years. I bought $100,000 annually from Dell to get a business which changed to HP lately. I nevertheless, individually remained with Dell, so far. I'll never purchase from Dell again. So that as the household IT expert, what this means is my extended-family will even opt for horsepower to any extent further.
This Is Actually The problem. I requested a PC on May 5th, purchase quantity: 24699XXXX using the payee being (mother's name) and also the recipient meant to be (dad's name). There have been three issues with this purchase which fundamentally triggered me to stop the purchase and alternatively purchase from HP.
1. The purchase was said to be delivered two-day shipping. It had been sent surface.
2. The order was ended by Dell, for reasons unknown, and that I needed to contact 866 383-4713, expansion 4161283 to reconfirm the purchase. I invested more than 45 units about the telephone and was disconnected twice to be able to reconfirm. I'm still totally uncertain why the purchase was ended.
3. About the evening the pc was to become shipped, based on FedEx it had been remembered by Dell, fundamentally not delivered and returned to dell. I never discovered why.
When The computer have been shipped as prepared on May 11th, then I'd have held the equipment. But provided it wasn't obtained, I can’t be troubled to combat with Dell to obtain a pc which should have merely appeared two times after having been delivered, without verification phone. Notice, the cost experienced the charge card just good.
I simply need Dell to understand how badly this deal continues to be managed. This deal has cost Dell a person that coordinates the purchase of around $1500 a year on Dells and $4000 prepared spending this season.
Our company continues to be pleased with our change to horsepower and that I imagine I'll be individually also.
Having bought from Dell as equally IT for numerous companies and individually since 1996, I'm disappointed the support has become so bad. I applied to inform people, “I am a die hard Dell girl.”
Today, I'll suggest HP products.
I'm interested to determine if you'll do something to alter my brain.
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