I was an extremely loyal Sony customer, having purchased my 127th Sony PC in December. However, I will never buy another Sony product:
1. The order placement process was extremely frustrating - After waiting weeks for my newly configured PC, I called Sony for a status update, only to find that the order was never placed because the Sony rep who took the phone order recorded the wrong security code for my credit card. I then ordered another laptop and waited weeks longer for it to arrive.
2. The new PC arrived with charging problems. After spending dozens of hours on the phone with Sony asking for a new charging port, they finally agreed to send a new charger. As the problem was with the port, the new charger was of no help. I have now been told that I need to wait 3-5 business days for Sony's techs to call me to schedule a time to look at the PC, then wait for the tech to order the part, then wait for the tech to schedule another appointment to fix it.in the meantime, I continue to be without my PC, as it has no power.
3. The reps I spoke with were, in my view, incompetent and uncaring. Each department sent me to another and none of them had access to the records or notes taken by the reps in other departments.
I am not upset that Sony sent me a PC with a broken charging port. I am upset over how it has been handled by Sony.in my experience, Sony is no longer a quality company, with quality products or support. The extra money I spent for the Sony name was an absolute waste and I will not make this mistake again.
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