Our organization bought many computers from Dell in regards to a year before. We also bought a-one year guarantee which we thought we're able to increase when they offered great support.in regards to a month prior to the guarantee ended, the ability wire was no further holding in position within the energy interface about the back of the laptop, and so I named Dell to truly have the computer fixed. I had been going in the united states and thought what greater time for you to be without my pc.incorrect. I had been informed that Dell might just return the pc towards the same handle I delivered it from.
And So I shifted 2000 kilometers across nation, named Dell, and also the next day I'd a prepaid container from Fedex sent to my doorway, that we had acquired the next evening. Fourteen days later, no improvements from Dell, with no delivered voicemails, till ultimately I obtained a contact from [email protected] or something similar to that informing me "Excellent information, your PC is fixed and under may be the FedEx tracking" etc, etc, etc. I visited the tracking range, and also the headache starts...
The computer had been overnighted TO MY OLD TACKLE, THAT WAS NOT WHERE THE COMPUTER WAS SHIPPED TO THEM FROM, AND THAT WAS 2000 MILES AWAY. After I named Dell, shock, I got voicemail. I named till I acquired to the main one individual who was responsible for my situation. He directed me he'd managed anything with FedEx and my pc could be coming as planned towards the new target.
The next day I examined the standing and affirmed, my pc was about the Fedex automobile and out for shipping, TOWARDS THE WRONG ADDRESS. I named FedEx plus they had no report of any connection with Dell, and Dell was the shipper therefore just they might alter the location. After TWO HOURS of requesting a supervisor, requesting a supervisor, requesting a supervisor, I ULTIMATELY got someone to complete a-3 method phone to FedEx and so I might notice the re-route and obtain a verification number from FedEx.
Incredibly, recently I obtained a FedEx deal towards the new tackle from Dell, and incorporated was my drive. Today I received my pc. They sent my hard disk to the present address and computer towards the old handle. MESS AT ITS WORST
To include insult to damage, I Would been informed by Dell that my pc was fixed and I was all set. Nevertheless when I exposed my pc there is a notice detailing they had a need to substitute my battery since it was poor, but the Dell battery for that Dell pc wasn't in-stock. There is no indicator of after I'd be setting it up, and also the quantity to demand concerns went straight to Voicemail.
Without doubt the worst customer support i have ever handled.
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