I've an HP laptop protected under warranty, which my company depends upon. I've never experienced such bad assistance with any item when I have with this particular computer. We've invested more than 100 hours coping with horsepower and its own reps and repeatedly reinstalling our application and information, simply to contain it crash again. And, weeks later, I still do not have a functional pc.
In early the pc began experiencing issues, which got gradually worse—to the stage where it started closing itself off while on AC power. Your guarantee includes assistance in a nearby HP-approved repair center, therefore we got it to 1. Over many appointments, they changed the motherboard, processor, and heatsink. The final action resolved the shut down problem, however they also recognized a tough drive problem. At that time they'd dropped so much cash attempting to repair the pc they informed us not to return.
Therefore we called horsepower, which delivered us a brand new drive. Soon after we got anything reinstalled, the pc began orange-testing as well as created sporadic starting issues. Fundamentally, it'dnot start whatsoever.
We named HP, which delivered us another drive. That did have it as well, however the bluescreens and bootup issues quickly delivered and got worse with time. Quickly we again had a PC that willnot start.
Horsepower then insisted that people needed to deliver it directly into them, despite the fact that we'd taken care of regional support. Because we'd no additional options, on July 2 we delivered it in. Whenever we first got it back a couple of days later, we discovered that all-they had completed was to clean the drive and reload Windows. It still would not start.
We called again, were informed the issue could be increased to some high level, and waited for that next container to reach. Nevertheless, they delivered the container to the outdated tackle, which we'd quit 9 weeks before! Obviously, they'd the brand new handle, since the first container had appeared properly. Whenever we named to discover why we'dnot gotten the container and discovered the things they had completed, we requested them to get rid of the previous tackle from their documents. However they stated they mightnot do this. (just how can that be?)
We got another container and delivered the computer back. While it returned, we discovered that all-they did was substitute the hard drive (this is the 4th drive, if you should be checking). Yes, I really could devote countless hours again reinstalling my applications and information—but when all prior drive substitutes did not resolve the issue, why must I anticipate that one to? And yes, they declare to possess "examined" it—but allegedly they'd tested it the very first time they delivered it back. Besides, the bluescreen and bootup issues do not occur immediately: they begin showing a couple of days later and obtain worse with time. Therefore, considering the fact that the drive alternative may be the only repair they created, and containsnot resolved the issue the prior occasions, I'm not willing to set up countless more hours receiving my applications and information back about the program, simply to contain it crash again.
Our company has suffered very because of being without my pc for all months, and of course constantly we have dropped reinstalling applications and information on which ostensibly is just a pc that can not be set. I questioned horsepower when they might deliver me a brand new pc, but was informed which wasnot feasible, since itis after dark first-year of possession.
I named their corporate quantity and requested to talk to somebody within the leader's office. Alternatively, I had been sent for their "Government Customer Support" division. The individual I talked with-there explained I really could anticipate a call-back "in 24 to 48 hours." I am still waiting.
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