The next may be the transcription of my discussion with Norton online expert assistance: Do they've anybody more proficient in Language?
Our issues aren't resolved, also it appears my only option would be to obtain the measely reimbursement provided, and visit another organization for disease defense,
Talked n / syed
4/18/09 12;25 am mst
Ms. Terry Eden has joined space.
Syed has entered room.
Syed (Fri Apr 17-22:30: 23 MDT 2009)
You're being used in Syed.
Syed (Fri Apr 17-22:30: 29 MDT 2009)
Welcome to Norton Assistance, my title is Syed, May I please possess a moment to-go through the info you've supplied?
Ms. Terry Eden (Fri Apr 17-23:30: 52 MDT 2009) sure
Syed (Fri Apr 17-22:32: 54 MDT 2009)
Cheers, your situation quantity is 492594143, please create this along.
Ms. Terry Eden (Fri Apr 17-23:33: 26 MDT 2009) first got it
Syed (Fri Apr 17-22:33: 36 MDT 2009)
Please don’t follow this today – but in case we get disconnected for almost any cause, you are able to follow these directions to reconnect to me. You will need to get this done inside a handful of moments to be disconnected:
May you please create a notice of those directions.
1) open Ie after which visit www.norton.com/connectme
2) Enter the [Connection Code] 299946
3) click [Send]
Ms. Terry Eden (Fri Apr 17 23:34: 33 MDT 2009) okay
Ms. Terry Eden (Fri Apr 17 23:35: 01 MDT 2009) would you like me to get this done today?
Syed (Fri Apr 17 22:35: 12 MDT 2009) No,
Syed (Fri Apr 17 22:36: 42 MDT 2009) Can I make sure yopu have sluggish dial-up link?
Ms. Terry Eden (Fri Apr 17 23:37: 00 MDT 2009) INDEED
Ms. Terry Eden (Fri Apr 17 23:37: 51 MDT 2009) I'm unable to get every other kind of link at my area (hills)
Syed (Fri Apr 17-22:38: 16 MDT 2009)
May I place you on-hold for just two or three minutes while I consider this for you personally?
Ms. Terry Eden (Fri Apr 17-23:38: 41 MDT 2009) undoubtedly
Syed (Fri Apr 17-22:43: 04 MDT 2009) Cheers, for keeping. Thsi issue is happen since you possess a slow link.
Ms. Terry Eden (Fri Apr 17-23:44: 31 MDT 2009)
Must I alter the kind of safety I've for my pc?
Ms. Terry Eden (Fri Apr 17-23:44: fifty MDT 2009) I'd prefer to stick with Norton.
Ms. Terry Eden (Fri Apr 17-23:45: 21 MDT 2009) May I obtain a reimbursement about the 300 times I've quit on my Norton 360 account?
Syed (Fri Apr 17-22:46: July MDT 2009) Please wait while I examine this for you personally.
Ms. Terry Eden (Fri Apr 17-23:50: 00 MDT 2009) Are we nevertheless related?
Syed (Fri Apr 17-22:51: 12 MDT 2009) Yes, I'm taking your documents that I will assist you with.
Ms. Terry Eden (Fri Apr 17-23:51: 32 MDT 2009) okay
Syed (Fri Apr 17-22:55: 41 MDT 2009)
Terry, I've drawn up your documents because you have slow link.
Syed (Fri Apr 17-22:56: 47 MDT 2009) I'll create a reimbursement for you personally. Is the fact that okay along with you?
Ms. Terry Eden (Fri Apr 17-23:57: 31 MDT 2009) What would you recommend I take advantage of, having a dial up link, in the place of Norton 360?
Syed (Fri Apr 17-23:01: 21 MDT 2009) I'll recommend one to have Norton plan inside your pc and that I genuinely believe that you're not experiencing this issue going back twelve months.
Syed (Fri Apr 17-23:02: 13 MDT 2009) as your plan is installing the crucial improvements and also you have slow link it's getting very long time.
Syed (Fri Apr 17-23:02: 49 MDT 2009)
When The crucial update is performed you'll not experiencing this issue again.
Ms. Terry Eden (Sat Apr 18 00: April: 19 MDT 2009) Anything was functioning good until my pc did something recover (without my path.)
Ms. Terry Eden (Sat Apr 18 00: April: 42 MDT 2009) Our pc repair guy did an update for me personally.
Ms. Terry Eden (Sat Apr 18 00:04: 04 MDT 2009) It's not (Norton) worked corrctly ever since then.
Ms. Terry Eden (Sat Apr 18 00:04: 37 MDT 2009) Or has it permitted me to complete a back up.
Ms. Terry Eden (Sat Apr 18 00:05: 17 MDT 2009) It informs me to press "repair" I actually do, and nothing happens.
Syed (Fri Apr 17-23:05: 23 MDT 2009) Therefore, understand you certainly can do a back-up. Is the fact that proper?
Ms. Terry Eden (Sat Apr 18 00:05: 45 MDT 2009) The technician stated I'd no infections.
Ms. Terry Eden (Sat Apr 18 00:05: 58 MDT 2009) I can't perform a back up.
Ms. Terry Eden (Sat Apr 18 00: July: 13 MDT 2009) Not because the pc did the machine recover.
Syed (Fri Apr 17-23:07: 30 MDT 2009) Can I make sure the Live update has completed or not.
Ms. Terry Eden (Sat Apr 18 00:08: July MDT 2009) It's not. It went twenty four hours each day for that previous 5 times.
Syed (Fri Apr 17-23:10: 54 MDT 2009) Okay, I'll recommend one to switch off the pc and restart and try again.
Ms. Terry Eden (Sat Apr 18 00:11: 46 MDT 2009)
I've attempted that, on over 1 event, using the same outcomes.
Syed (Fri Apr 17-23:16: 14 MDT 2009) I'll create a partial reimbursement 58$ that's okay with you.
Ms. Terry Eden (Sat Apr 18 00:17: 17 MDT 2009)
That however doesn't reply my issue: What additional Norton item works effectively having a dial up link?
Syed (Fri Apr 17-23:19: 01 MDT 2009) All The dial-up Client encounter the exact same issue.
Ms. Terry Eden (Sat Apr 18 00:20: 10 MDT 2009) Therefore, have you been stating I will get no good virus protection from Norton?
Syed (Fri Apr 17-23:26: 31 MDT 2009)
No, I'm stating you will could possibly get the most recent update the truth is you've really sluggish Web connection. But large amount of our client possess the issue actually the in a position to obtain the improvements optimum three or four hours.
Ms. Terry Eden (Sat Apr 18 00:28: 31 MDT 2009)
And it is there grounds it's getting my pc significantly more than 5 DAYS?
Syed (Fri Apr 17-23:28: 28 MDT 2009)
I'll recommend one to remove all of the documents in Temperature file this can raise your pace and you'll in a position to obtain the improvements tiny bit quicker.
Ms. Terry Eden (Sat Apr 18 00:29: 10 MDT 2009) I actually do this 1-2 times weekly.
Syed (Fri Apr 17-23:30: 20 MDT 2009) No, I don't understand what precisely getting one to obtain the improvements. Please remove all of the document in Temperature file and Remove all of the documents in recycler container.
Syed (Fri Apr 17-23:30: 46 MDT 2009) this can enable you to obtain the improvements tiny bit quicker.
Ms. Terry Eden (Sat Apr 18 00:32: 26 MDT 2009) let you know what - I don't believe you're assisting me whatsoever. I'll contact another Norton consultant, when I don't believe they need me to appear to a different organization for disease defense (or do I do want to; particularly since I have haven't had this issue with Norton about the previous 6 decades that I've been utilizing it.)
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