I tried to buy a magicjack on their site. After putting in all my info, including credit card, it brought up a page that said "INTERNAL SERVER ERROR 500". Being a web programmer, i know that that means that there server had an internal error!: O) It has nothing to do with my browser, ISP, etc. Something failed on their end. So, my question was, did I get my order in? After a few clicks, I found the live chat on their site. Here is how that went. Please wait for a site operator to respond.
You are now chatting with 'Crissa'
Crissa: Hello, how may I help you?
Rob: I tried oedring the product. Entered my visa card and hit submit and the webpage said it had an error
And couldnt process. Now what? Did i get charged? Is this a scam to charge me twice?
Crissa: Thank you for addressing your concern to us.
Crissa: No, you will to be charged twice, Rob.
Crissa: please place your order over the phone to avoid errors.
Crissa: Do you already have the number?
Rob: I will or will not? You said, "I will to be" what does that mean?
Crissa: Sorry, I mean, you will NOT be.:)
Rob: why doesnt the website work?
Crissa: It works, but sometimes, if customers encounters errors, we let them place their orders over the
Phone.
Rob: there isnt a phone number anywhere on the website
Crissa: One moment please...
Crissa: Please place your order through phone by dialing 1-800-649-1271 or 1-800-214-9512
Crissa: Is there anything else I may help you with today?
Rob: where on teh website does it show that phone number? And how do i know what happened to my credit card
Info and order I submitted?
Crissa: No worries, Rob, all the informtaion we gathered from our customers are safe and private.
Crissa: you can chat us an hour after you place your order for you to know your order status.
Ob: but how do I know it didnt get processed? And where can I fidn teh phone number on the website?
Crissa: And I will be very willing to assist you again.
Crissa: I already gave you the phone number.
Rob: where is it on the website?
Crissa: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I
Transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Jillian'
Jillian: Hello Rob.
Rob: hi
Jillian: You want to know the phone number for orders?
Rob: I want to know where I would find it on the website. The website forces you to order online, but then
It gives an INTERNAL SERVER ERROR when I try to place my order. But no where does it give me the option to call
In my order. So, where is the number shown on the website? And, how do I know that my credit card wasnt
Processed for the order I tried to place?
Jillian: The number is shown on the TV AD.
Rob: and how do I know that the order I tried to place wasnt placed? And if the website for the service I am
Trying to buy crashes, how do I know the service will be reliable?
Jillian: You can try the device for 30 day and see if it's reliable.
Rob: and how do I know that my order wasnt placed?
Jillian: You can check on us your order after an hour or 2 from the time you done placing your order.
Rob: how?
Jillian: Is it more than an hour or 2 now from the time you made the order?
Rob: no
Jillian: I see, we have it here on our records after the system process that.
Rob: and how do I check it?
Jillian: Just chat us back or you will also received an email confirmation of your order.
Rob: ok. Where can find the 'privacy policy' to see what gets installed on my computer, how you handle my
Email address, info, etc?
Jillian: In an online order in there you need to put in your email address for the system can give you email
Confirmation, the site is secure Rob.
Rob: once I install the magic jack on my pc, what software does it install and what does it track? Where can
I find teh Terms of Service for the product? Not the website.
Jillian: No need to install any software, magicJack is a plug and play device.
Rob: where I can read the terms of serivce and privacy policy?
Jillian: Please click on the link below.
Jillian: http://www.magicjack.com/tos/
Rob: that says that software IS installed and that it serves ads on my computer, you just siad that nothing
Is installed its plug and play. So which is it?
Jillian: Yes, but the magicJack software can easily be installed.
Rob: you told me ther eis no software. The TOS says that is and that it pops up ads on my PC, that is a HUGE
Difference. And, where would I ahve found the link the tos had you not given it tome? Why is everything hidden
On the website?
Rob: if I search 'advertisements' on the faq page, no results are shown. Why arent you honest about the ads?
Jillian: Yes, please use a different browser to view the page.
Rob: what are you talking about? What does teh browser have to do with anything?
Jillian: If you can't see the magicJack page on your browser it sometimes depend on your browser.
Rob: I can see the page. There is no link on magicjack.com to the Terms of service. You sent me a link and
It works. But, that link is not on the site. I only know it because you told me. Why is it hidden on the site?
And why did you tell me there was no software to install but there is? And why does s search for
'advertisements' come up empty, when your software places ads on my pc? Please answer these 3 questions
Jillian: The site is not hidden. No need to install software like download the magicJack software from a
Disk and all you have to do is just plug in the device.
Rob: If I go to magicjack.com, how do I find the terms of srvice?
Jillian: In the site www.magicJack.com?
Rob: yes. I got magicjack.com. I see all the links and everything. Where is the link for the TOS?
Jillian: Please wait while I check that for you
Jillian: Thank you for waiting, the terms of service on the www.magicjack.com site in categories, but you
Can see the whole page of terms of service is on the registration page at the last part.
Rob: never mind. 1) you lied to me and said no software is installed, when in fact it is, and it scans the
Phone numbers I call and pops up ads. That is called spyware. Also, it can not be easily uninstalled. 2) The
Phone number for customer service and the TOS and Privacy Policy are not easily available on the website
Without someone like you having to tell me where to find it. The link should be right there on the front page.
3) The FAQ's do not address the ads, the TOS or the privacy policy. What are you afraid of? 4) According to
Http://en. Wikipedia.org/wiki/MagicJack, the Better Business Bureau has given your company an F rating and
Thousands of complaints are on file for fraud and not being able to get their 30-day refund. So, please pass
This on to your upper managent. I am glad my order didnt go thru and now I have had time to read about things.
I will not use your service and I will make sure to tell everyone I know how fraudlent your policies are. The
Fact that you lied directly to me is unacceptable. Good bye.
Jillian: I understand your concerns Rob. Yes I will send this concerns to right department.
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