On Nov. 30th I decided to try the free sample that Mineral Elements was offering so I could compare it to Bare Minerals for my Blog. I paid $1.00 for shipping. I never recieved anything from this company. On Dec. 11th, I noticed that $130.41 had been debited from my checking account by Mineral Elements. I quickly contacted the company only to wait on hold for 3 hours!!! Finally when I got to talk to a customer service rep, they told me I was responsible for the item being lost in the mail and since it was past 10 days I would not be getting a refund! If my memory serves me right the trial was to be for 30 days and once 30 days was up I could return the product or keep it and pay $27.00 a month. On Dec. 12th I called the company again only to be told again that I would not be issued a refund because I supposedly had the product now. This infuriated me, that these people could knowingly work for this company that they know is ripping people off.
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