I purchased a brand new HP Pavilion Slimline s3127c desktop Computer pc significantly less than this past year from Hewlett Packard. Using the purchase of the pc, the client is supplied a-one year warrantee for support and repairs. This specific design, in addition to various other versions made by Hewlettpackard within this time period, comes with an accepted issue using the computer’s motherboard. The downside within the motherboard program leads to total computer failure. The consumer is not able to understand through any applications using the PC and it is welcomed with a clear screen. I instantly named the client support office. Following a the least one hour and an half telephone call, the fix division decided to repair this recognized motherboard issue when the pc was delivered for them. The computer was delivered quickly for fix, but significantly to my chagrin the “repaired computer” nevertheless has got the same Computer motherboard failure. I named the support division again, this time around with the expectation they might substitute the Computer having a program that features correctly. I had been educated my only choice is always to deliver the pc back for restoration. I told the client complaint division that I had been worried about this being truly a reoccurring issue long following the twelve months warrantee expires. I had been informed they might increase the warrantee as a result of this downside, however the customer support broker declined to deliver me a duplicate of my “newly expanded warrantee”, declaring that it had been an “internal document”. Hewlett Packard has declined to displace them having a functioning Computer, making me to deliver the merchandise backwards and forwards for restoration. I'd like Hewlettpackard to displace my Computer with one which doesn't have this motherboard downside, or supply me with published certification of my recently extended warrantee. Personally I think the organization is benefiting from hardworking people by promoting an item that doesn't function, then acting to try to repair the merchandise until their warrantee expires.
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