Usacomplaints.com » Computers & Services » Complaint / Review: All American Computers - Bad service. #408438

Complaint / Review
All American Computers
Bad service

I received my PureXS Computer on June 15th, and so I've had it more than 3 months. I talk from expertise and also the shine of the purchase isn't upon this review.

You can find five areas...

1) Release

2) Program Requirements

3) Custom Build-Quality

4) Assistance and Customer Support

5) Summary

1) launch

Irrespective of their flawless quality, it is the telephone assistance and enjoyable assistance I've obtained which makes me believe "Iam returning in two decades to-order updates."

I love my $3,600 animal so much it's a site:

Http://tabletpcartist. Googlepages.com/purexs

Before I went with All-American Pcs (AAC) in the place of creating my very own container I named them:

Http://davidbeoulve. Blogspot.com/07/aacdirect-all-american-computers.html

I had been pleased using the business operatoris understanding and excitement. Although prepared to develop anybody any Computer they desired, should you listened, he'd begin to clarify everything he is learned all about the different components like a contractor. We spoke for 1-hour and 45 units about the first phone, and that I hadnot requested something, I used to be simply questioning.

2) system requirements

Discovered below: http://tabletpcartist. Googlepages.com/purexs

It may operate Oblivion outdoors and seldom actually falls below 30FPS. 40-50FPS outdoors is regular with everything switched on.

3) custom quality

AAC computers are custom-built and examined. Area of the screening is just a 24-hour "burn-in" where the processor is inundated by large math measurements, the screening software understands the solutions ahead of time, therefore if, after twenty four hours, actually one solution is off (warmth, voltage, etc.) the people at AAC may understand there is a problem. Given that they realized I needed to perform Oblivion many, AAC really went the overall game on my system to ensure there have been no consistency issues before uninstalling it and shipping me the machine.

The buying price of the Computer is greater than purchasing components, but I actually donot possess the benefit of quickly changing parts easily purchase plus one goes wrong. Having anything deliver in my experience 100% examined, with no spyware of DELL (AAC eliminates adding anything-but motorists on the computers), is extremely appealing.

The computer has custom-cut, custom-fitted wires, red lamps in its two 120mm fans, and an ugly situation that places the Ability Source at the end and compartmentalizes the Hard Disk Drives and Power from the Motherboard and double GPUs (Videocards). Ventilation is extremely sleek within this factor, but from the business that's used-to building custom liquid-cooled Computeris, I guess I ought tonot be amazed.

4) support and customer support

It's how businesses cope with issues and help that truly brings about their personality, and so I'll come up with that.

After I got the machine I blocked the Crossfire Link in to the incorrect interface about the servant card, therefore it did not work. A fast phone resolved that. The very first week I'd it I noticed some places in Oblivion which werenot obtaining the efficiency I needed, and so I named. Kyle (who owns AAC) discovered that by inserting within the Crossfire connect to the incorrect interface, then changing, evidently puzzled Oblivion. He explained he was happy I named since it might have been an issue in additional activities aswell. I uninstalled & reinstalled the ATI owners (he explained how) and that I was established.

Fourteen days later my 5.1 surroundsound was just appearing out of the M & R speakers. I called again, got some pleasant aid, and uninstalling & reinstalling set anything directly. I must discover the routine below, however the stage may be the assistance:

A) I contact since I am not obtaining the frame-rates in a VIDEO-GAME I assume.in the place of coming me down, they ask me concerns and we determine it out.

W) I contact since my 5.1 surround is wonky, plus they claim "It seems like anything has screwed together with your options. Try this." also it works.

Therefore not just do I've a $3,600 masterpiece of building, but I've 12 months components, 3 decades of free work and lifetime telephone assistance for that program. Since I have intend on improving in 2 yrs, the labor guarantee is likely to be expanded...

With useful support along with a fantastic, steady pc, that is awesome.

5) conclusion:

As I stated within the introduction: "irrespective of their flawless quality, it is the telephone assistance and enjoyable assistance I've obtained which makes me believe 'Iam returning in 2 yrs to-order updates.' "

The PureXS operates just like a desire; in the place of investing hours determining that which was wonky with my 5.1 Surroundsound I attempted simply calling AAC, and affirmed it fixed the problem. They truly are just accessible 9-6 EST, but I Have had Kyle email me back on the weekend. Our buddy Billy likewise requested from him and obtained assistance via email about the weekend till Kyle might contact him on Mon (Billy requested components, not really a complete Computer).

I really donot have any bad experiences below. These men are seriously interested in producing great computers and maintaining their clients. Cash well used.in 2 yrs I am returning for more.


Offender: All American Computers

Country: USA
Site:

Category: Computers & Services

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