I actually donot believe they educate these folks... A former co worker of mine purchased a Portal Computer last May. The drive created poor areas out-of guarantee this March. I told him to purchase a brand new one and that I might do the installation and recover his Computer. Effectively the recover disk he'd was broken (damaged) someday within the year-he had it. I first attempted Gateways site to determine easily might purchase an upgraded online (Needed To do this once before having a buddies Sony Computer-excellent exp there). Could not think it is, but I did so visit a connect to speak online having a technology.
After detailing the problem their online technology (David), he established the Computer was out-of guarantee and attempted to market me phone-based assistance. I advised him that used to donot need/need tech-support whilst the issue was set, I simply required an upgraded recover disk. He informs me they don't bring them-and blows me to some other organization site to purchase it. Well I appeared on that site & most of the things they outlined were for older Computeris running Windows98 and earlier. I just observed several XP's with no Landscapeis. I came across a telephone number for that organization and named, they established they don't bring something Vista. They focus on older equipment no further recognized. They did suggest to contact Entrance and have because of their components division as tech-support were "fools", the disks ought to be in-stock.
And So I found their quantity and named their customer support point. I'll state Entryis store times are much better than many, just required about five minutes. The people I spoke to (Cody) stated they are doing possess the disk (truly?), it was $10 for that disk $10 for normal ground delivery. I described the problem that my buddy was starting a healthcare facility for surgery Mon (11/3) and also the required the disk faster. I inquired easily could easily get it overnight delivered and so I'd contain it Friday (10/31). He informs me sure, however the following day delivery is likely to be one more $10. I mentioned good $30 is okay and requested to confirm it had been shipping exactly the same evening & also requested where was it shipping from. He explained it'd deliver that evening, also it could be originating from Texas.
Thus Friday handed with no disc, Sunday handed with no disc, lastly Mon arrived and also the disc comes. The tag exhibits "Provide by 03Nov08", examining the following range online it delivered from California also it was not delivered before following day. This part of the fault should be discussed by both Gateway (overnight purchases should not stay around an additional evening) & FedEX (several business days to ship an overnight deal?)
General incompetence throughout... The very first technology must have aimed me to customer support to-order the disk, the 2nd must have been a bit more future within the delivery. Finally, FedEx... That is another evaluation.
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