Usacomplaints.com » Computers & Services » Complaint / Review: APX Alarm Systems - I was scammed. #403855

Complaint / Review
APX Alarm Systems
I was scammed

I am not the only one complaining of this company, read on...

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Customer Reviews For APX Alarms:
(Added Jan 12/09) I have had an APEX alarm system for over a year and I am not at all satisfied with this company.

(Added Jan 10/09) I asked the rep if there were cancellation fees and he said no. He also led me to believe that i could cancel at any time. I thought he was speaking on what the terms of the contract were and not just blowing smoke to get a sale. I was also led to believe that i was doing the company a favor by allowing them to have a sign in my yard to attract future sales. Turns out it was all a lie and the company will not stand by the claims the rep made. I will be contacting an attorney to file a class action lawsuit against the company. I will also knock on every house in my area that has an apx sign in their front door to let them know they've been had.
(Added Jan 1/09) If you are older as I am and foolish enough to believe free just don't believe it. I am 70 years old

(Added Nov 22/08) Be careful with what the sales people tell you. Don't believe them. The longer you are signed up for and the more you are charged the more money in their pocket. You can sign up for 3 or 5 years. You will pay 39.99 to 49.99.44.99 is the minimum for cellular system. Although it may seem a bit much to pay for monitoring, it is competitive for similar big name systems. Of course the smaller companies can charge less, that is how they attract customers. But one thing, you are not getting anything for free. If you are paying 49.99 a month, believe it that you are paying for the equipment. It is basically a payment plan or the equipment and system all together. Nothing is free, they are charging you for it. They are charging you or the employee for the equipment.
APX salesmen will tell you anything to get the sale.
(Added Nov 28/08)
We got our system installed April. I was finishing school and we were putting our house up for sale a few weeks later. The APX salesman sold us on their offerings. The biggest selling point was regarding our concern about moving. Our plan was to sell the house, move into a rental for about six months before buying again. The salesman told us APX offers a chance to suspend service for people with situations like ours. Perfect! Not really, They lied.

Long story short, we finally sold our home three months later and when I called to "suspend" our alarm service, we were informed by APX customer service they offer no such service. Now we are stuck paying for service we are not able to use. This is not what we signed up for.

I know legally the salesman can tell us anything he wants, and we are responsible for reading the fine-print of what we signed. Who can you trust anymore??? Is there not a company with ethics around anymore? Did I also mention the original three installers left our system not working for a "night at the bars"... That is all they kept talking about while working. When 8 PM came, they handed us the user manual and told us it was ready and split. Had to call support and wait another 3 days to get someone else back to our home to finish the job.

Save yourself some headaches. I DO NOT recommend APX

(Added Oct 14/08) After installing Apx and paying my first month, I recieved another Bill for the next month that I paid. Two weeks later I got another bill that said past due. I called in and they said that I owed my last month bill of the contract end in 2011 also. After spending many hours of the phone no one could explain why I had to pay the final month of my contract day up front. I asked to to rebill me stating that it was the 8 bill. That they could not do.
(Added Oct 6/08) An APX rep succeeded with the scam of representing that he was merely "upgrading" my existing service with ADT...
(Added Aug 14/08) The sales person totally misrepresented the abilities of this alarm system. First he folded the bottom of the contract under so I never knew what I was signing for... Terrible scamming people.

And now they are trying to sue me after i cancelled there service too.


Offender: APX Alarm Systems

Country: USA
Address: 5132 North 300 West provo UT 78046
Phone: 8002165232

Category: Computers & Services

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