I purchased a Gateway Laptop from your store in Houston, TX.
The very next day I returned the product to your store. I had no problem with the 15% restocking fees. What I do have a problem with is the way you deceive your customers with your return policies. To cheat the customer out of their hard earned money.
I told the sales rep which computer I wished to purchased. He found one, took it over to the Geek Sqd counter. I was asked if I wanted to puchase an anti virus disk. I said no and purchased the computer. The very next day I returned the computer. Not only did you want me to pay the 15 % restocking fee. You would not refund my money for a Recovery and Opt. Disk. Which I had not asked for but was put into the Gateway box that the computer came in. Come to find out, when the product is first received at the store. The boxes are opened and the two disk are put in. I was never told I could purchase the computer without the two disk. So now not only will the store not refund my money for the disk. But they plan to resale the same disk. What kind of scam are you running. I will tell everyone I can contact and convince to NEVER purchase from Best Buy again. What happed to customer satisfaction. Never have I been cheated by other retailers in a way in which you have done. I also plan to contact the Better Business B. And make as public as I can how your stores opperate and treat customers.
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