I wanted to purchase a laptop from circuit city, and did NOT want their 300 dollar extended warranty plan. The associate tried to explain to me in stilted, poorly-rehearsed words that I would have to buy the plan if the computer malfunctioned, despite it still being under the manufacturer's warranty. Every time I caught him in a lie, he moved on to another matter. Finally, he told me I could not be given a recovery disk unless I bought the plan.
I called bullc*p. A system recovery disk should come with every operating system straight from the manufacturer. He told me that Toshiba no longer does this, and that I would be REQUIRED to buy the plan if I wanted one. I told him I could simply contact the company to receive one if that was the case, and he said they didn't do that anymore.
I refused anyhow, and upon arriving home, opened the box which still had a factory seal. The recovery disk was inside it, just like I knew it'd be. When I called the store to complain and to ask why the employees were coached to tell unwitting customers that they 'can't fix a laptop without the recovery disk, and must buy the plan to get it, ' he did not refute anything, nor did he apologize. He said he would 'talk to the guy' and that was it.
My emails have gone unanswered, and no one at circuit city is interested in the issue. I drove past a best Buy to shop there, and it is insane that with the economy on a downward spiral, circuit city would try to wrangle extra money from already expensive purchases.
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