I have worked for Dell Tech support as an outsource agent. I was a level 3 tech. I ran the ops desk and supervised level 2 tech. I was employed in 99 and 01 at stream international (an outsource support agency) While employed there I was subject to certain "metrics" such as average call ...
I purchased a laptop from dell back in December. The power supply box lasted me until march. So my husband and I purchased another one. The power supply box that they sent me only lasted 7 months. So I got a hold of them and they replaced it no problem. So the last one that they sent me went out on ...
I emailed Dell to find out what type of ethernet card I have; they then took $30 from my checking account, without my approval or authorization.in addition, I have never had contact with Computer Services and Dell must have given them my checking account number-which I used to purchase my computer ...
I don't quite understand why, but Dell is harassing my family and I. After all our payments have been made on their computers, I'm now being called by dell at least 3-4 times a day, and half the time they hang up as soon as I answer the phone (On the third ring). It's kinda wrong don't you think? I ...
I bought a computer through Costco and that is my only saving grace because they will take it back, for up to 6 months, but if I can stop even one person from buying a Dell I will have done the world and that person a big favor. Dell has ZERO customer service. I called DEll and told them I had a ...
I bought a Dell Inspirion in October. Jan and the hard drive went out. Dell says that they could do nothing for me and apologized. Beware... Poor customer service. ...