I am stunned this company is still in business with this practice. They just kept me on the phone for a full hour trying to cancel my accounts. They said they were charging me $39.99 to cancel each line. I only added a 2nd line yesterday because I was told if I kept it for less than one month, it would only cost $. 04. They also are charging a $79.99 'recovery' fee, and told me that was for the equipment. I also specifically was told when I signed up that there is no contract. However, if you cancel within a year, they charge you $40, plus whatever this mysterious 'recovery fee' is, which is not even in their terms of service. They say it is for the equipment, and if you return the equipment, they still will charge you for it.
I specifically did not authorize these charges, and any time i would say to cancel my account during this call, they would say you must agree to the $160 worth of charges. When I would say I would not agree to them, they would say they would not close my account then. They also tried to get me to speak to a technical support person and keep the line.
The phone quality was HORRIBLE, and closing the account a total nightmare. I will be doing a charge back for the fees.
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