My son has a sidekick and his backlight went out. I called the customer service line and informed them of what was going on with his phone. They guided me through several steps to check for water damage and none was found. I was then instructed to send phone in to company and a new one would be ...
I purchased an air card 5/16/08. I was told that if I "wanted to return the product " I "should open the box and use the return label and include a letter of buyer's remorse". And, that I "would not incur any fees" by doing this. I went outta town 5/24/08-6/1/08 and ...
I moved 5 miles away from original subscription to phone usage. I was told all was good. Since my move in Sept.'07 my phone will not work in my home. They have exchanged 12 phones saying that was the problem. I am a stroke and heart patient and needed the service. After repeated calls I was told ...
We signed up for the T-Mobile free flight program back in November. We called in on the right days and met all of the requirements. A couple weeks after sending in the application for the airplane tickets, we were informed that our applications were declined because we didn't sign up on the right ...
Is there anything called excessive roaming for a service that claims to provide free roaming? I have been a customer of T-mobile for the past 4 years and I called for a service question only to be told by the customer service representative that T-mobile is planning to cancel my service due to ...
Last summer when my son went to middle school, we decided to add a line to our family plan and give him a phone for emergencies. On May 19th we could not find his phone and we suspected the worse. Someone got into his bag in school and stole it. After I called the phone I got music, which ...